Curriculum Vitae


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104 Woodbriar Road
Winston-Salem, NC 27106
Email: smithss@wfu.edu
Website: susansharplesssmith.info		 Home Phone: (336) 768-6456
Cell Phone: (336) 782-6933
Business Phone: (336) 758-5828

Education

MA Educational Technology Leadership, 1999
George Washington University, Washington, DC
MLIS Library and Information Studies, 1993
University of North Carolina-Greensboro, Greensboro, NC
BA English, 1973
University of Maryland, College Park, MD

Professional Experience

WAKE FOREST UNIVERSITY June 1996-Present

Director of Research, Instruction & Technology Services /          June 2008-present
Senior Librarian

Z. Smith Reynolds Library

  • Leads and manages the Z. Smith Reynolds Library’s Research, Instruction and Technology programs including: information/research services; scholarly communication initiatives; library and technology instruction; digitization initiatives; library information systems; computer hardware and software resources; multimedia services; and Library Web services
  • Supervises, develops, mentors and evaluates 14 employees: 2 faculty assistant directors, 10 faculty librarians, and 2 professional staff; takes leadership role in developing job descriptions, interviewing, and recommending hiring for team positions.  Oversees hiring, scheduling, training and supervision of approximately 60 students assistants
  • Recommends, develops, implements and evaluates strategic plans for areas of responsibility
  • Seeks external funding sources in support of continued initiatives, including opportunities for statewide and national partnerships
  • Participates in the Administrative Council and overall library administration; Participates in outreach, marketing, assessment and other library initiatives

Head – Information Technology July 1999-May 2008

Z. Smith Reynolds Library

  • Led and managed the planning, design, development, implementation, maintenance, and evaluation of Library technology activities including: digitization initiatives, library information systems, electronic resources, computer hardware and software resources, multimedia resources and services, technology training initiatives, and Library websites
  • Investigated and implemented emerging technologies; Maintained awareness and involvement in national IT initiatives to best position the library and university
  • Developed, launched and evaluated library-wide long-range and short-range strategic information technology plans
  • Sought and secured external funding sources in support of continued digitization and technology initiatives
  • Served as primary technology liaison with other University departments and external organizations; Collaborated with these groups to create partnerships and facilitate cooperative projects
  • Managed a team of professional information technology staff that support a broad range of electronic products, services and hardware throughout the library
  • Recommended capital and operating expenditures for technology-related hardware, software, systems and facilities
  • Participated in the Administrative Council and overall library administration; Participated in outreach, marketing, assessment and other library initiatives
  • Served as Collection Management liaison for University Health and Exercise Science department

Electronic Resources Librarian June 1996-July 1999

Z. Smith Reynolds Library

  • Recommended, evaluated and provided access to electronic resources for the library’s collection
  • Provided hardware and software support for library computers
  • Oversaw management of two library servers (HP Unix and NT)
  • Conducted strategic planning for technology needs for the Reference Dept. and electronic resource delivery
  • Represented the library on various university committees and at initiatives such as NC Live
  • Designed, planned and delivered technology training for faculty and students
  • Planned and delivered electronic resources instruction to staff, faculty, and students
  • Designed and managed library web site
  • Created and maintained Reference Department web pages
PUBLIC LIBRARY OF CHARLOTTE & MECKLENBURG CO. Jan. 1994-June 1996

Virtual Library Manager Dec. 1994-June 1996

  • Planned, organized, implemented and delivered services in the Virtual Library, winner of ALA’s 1996 “Library of the Future” award
  • Managed and developed the Virtual Library’s human resources, materials and equipment
  • Planned, directed, and presented public programs and workshops showcasing new technologies
  • Designed and managed the Library web site; trained and directed departmental Web authors

Information Specialist Jan. 1994-Dec. 1994

Robinson-Spangler Carolina Room

  • Served as team leader for instruction of Internet and other online reference sources
  • Created computer-based multimedia presentations for genealogy and the community network
THE CHARLOTTE OBSERVER March 1992-Jan. 1994

Assistant Librarian March 1993-Jan. 1994

  • Conducted research for newsroom staff using appropriate online and non-electronic resources
  • Assisted chief librarian with management of library and supervision of staff

Publications

Books

Smith, S. S. (2010). Web-based instruction: A guide for libraries (3rd ed.). Chicago: American Library Association.

Smith, S. S. (2006). Web-based instruction: A guide for libraries (2nd ed.). Chicago: American Library Association.

Smith, S. S. (2001). Web-based instruction: A guide for libraries. Chicago: American Library Association.

Chapters

Smith, S. S., & Sutton, L. (In press 2010). The Embedded Academic Librarian. In D. Zabel (Ed.), Reference Reborn: Breathing New Life into Public Services. Santa Barbara, CA: Libraries Unlimited.

Smith, S. S., Mitchell, E. T., & Numbers, C. (2007). Building Library 2.0 into Information Literacy: A Case Study. In L. B. Cohen (Ed.), Library 2.0 initiatives in academic libraries (pp. 114-132). Chicago: Association of College and Research Libraries.

Smith, S. S. (2003). Interactivity. In E. A. Dupuis (Ed.), Developing web-based instruction: Planning, designing, managing, and evaluating for results (pp. 191-208). New York: Neal-Schuman.

Refereed Articles

Mitchell, E. and S. S. Smith. (2009). Bringing information literacy into the social sphere: A case study using social software to teach information literacy at WFU.  Journal of Web Librarianship 3 (3). 183-197.

Smith, S. S. (1996). Z. Smith Reynolds Library: Its role in Wake Forest University’s Access 2000 project. North Carolina Libraries, 54 (4), 153-157.

Non-Refereed Articles

Smith, S. S. & Snow, S. (Summer 2008). Digital Forsyth: A collaborative digitization project for historic photographs. VRA Bulletin, 35 (2), 99-105.

Smith, S. S. & Sutton, L. S. (2008). Embedded librarians: On the road in the deep south. C & RL News, 69 (2). 71-74, 85.

Smith, S. S., Tedford, R., & Womack, H. D. (2001). Make it a team effort. Library Journal (Supplement NetConnect), 126, 18-20.

Smith, S. S., Tedford, R., & Womack, H. D. (1999). Planning and implementing computer orientation for a laptop campus: The Wake Forest University ThinkPad project. Paper presented at the CUMREC, San Antonio, TX. from Educause Resource Center http://www.educause.edu/LibraryDetailPage/666?Redirect=True&ID=CMR9906

Reviewing Activities

Review of “EdITLib: Education and Information Technology Library.” Choice 47(8) (April 2010). 47-4181.

Review of “Encyclopedia of Distance Learning.” Choice  47(2) (October 2009). 47-0632.

Review of “Online Education Database.” Choice 46(7) (March 2009). 46-3620.

Review of “Project Gutenberg Consortia Center.” Choice 45(12) (August 2008). 45-6493

Review of “Opposing Viewpoints Resource Center: Critical Thinking.” Choice 45(3) (November 2007). 45-1231.

Review of “World eBook Fair.” Choice 44(8) (April 2007). 44-4183.

Review of “Wikipedia.” Choice 43(7) (March 2006). 43-3736.

Review of Internet and Personal Computing Fads. Choice 42(4) (December 2004). 42-1935.

Review of Education and Technology: an Encyclopedia. Choice 41(10) (June 2004). 41-5660.

Review of A Dictionary of the Internet. Choice 40(3) (November, 2002). 1247.

Review of “The New York Times – College Times.” Choice 39(4) (December, 2001). 39-1910.

Review of “Searchling Applet.” Choice 37(7) (March, 2000). 1258.

Review of Official Internet Directory: a Comprehensive Reference for Professionals. Choice 36(8) (April, 1999). 1438.

Presentations

“#socstrat: Leveraging Social and Mobile Technologies in Experiential Courses.” Co-presenter. EDUCAUSE Southeast Regional Conference, Atlanta, GA, June 2010.

“Preserving a County’s Past: Cross-Institutional Collaboration to Archive a Community’s History.” Co-presenter. LAUNC-CH Research Forum, Chapel-Hill, NC, May, 2010.

“Digital Forsyth.” Thursdays at Starling. Wake Forest University, Winston-Salem, NC, February, 2010.

“Competing for Fun and Funds: The First Annual Wake the Library 5k and Fun Run.” Co-Presenter. Inspiration, Innovation and Celebration: An Entrepreneurial Conference for Librarians, Greensboro, NC, June , 2009.

“Teaching Them (2.0) to Fish: Web 2.0 as Subject and Method in Information Literacy Instruction.” Co-presenter. NC Chapter of ACRL Library 2.0 Conference. Chapel Hill, NC. November, 2008.

“Bringing Information Literacy into the Social Sphere: A Case Study Using Social Software to Teach Information Literacy at WFU.” Co-presenter. LITA National Forum. Cincinatti, OH. October, 2008.

“ZSR Library Presents: Blogs & Wikis @ Wake Forest University.” Co-presenter. Merlot International Conference. Minneapolis, MN. August, 2008.

“Social Stratification in the Deep South.” Co-presenter. Learning Technology Consortium. Winston-Salem, NC. April 2008.

“On the Road in the Deep South: A Collaborative Experiential Course in Social Stratification.” Co-presenter. Lilly Conference on College and University Teaching, Greensboro, NC. February, 2008.

“The Digital Landscape: A Sampling of Current NC ECHO LSTA Funded Digitization Projects.” Co-presenter.NCLA Biennial Conference, Hickory, NC. October 2007.

“Using ENCompass for Digital Collections to Unify and Streamline your Library’s Digital Projects.” Co-presenter. Annual EndUser Conference. Chicago, IL. April 2005.

“Implementing ENCompass: The Good, the Bad, and Everything You Need to Know.” Co-presenter. Annual EndUser Conference. Chicago, IL. April 2004.

“Making Federal LSTA $$ Work for Your Library.” Co-presenter. NCLA Biennial Conference. Winston-Salem, NC. September 2003.

“Web Content Management: Too Many Pages, Not Enough Time.” Co-presenter. SLA South Atlantic Regional Conference. Asheville, NC. September 2002.

“Using JavaScript and CSS to Enhance WebVoyage.” Co-presenter. Voyager Users Group Meeting (VUGM). Chicago, IL. April 2002.

“Electronic These and Dissertations at WFU.” Graduate School Forum: Electronic Applications in Graduate Education: Innovation and Implementation. Reynolda Campus, Wake Forest University. February, 2002.

“How’d They Do That? Innovative Uses of the Web by Libraries and Other Groups.” “Teaching Beyond Library Walls: Using the Web for Library Instruction.” “Why Shouldn’t I Use a Hot Pink Background? Design Issues for Web Pages and Web Sites.” “What Do Your Users Want? Using Focus Groups for User Feedback (co-presenter).” NCLA Biennial Conference, TNT Pre-conference: Web Tools for Librarians. Winston-Salem, NC. October 2001.

“Implementing an Electronic Reserve Program.” Co-presenter. North Carolina Community Colleges Learning Resources Association Annual Conference. Raleigh, NC. March 2001.

“A Team Approach to Building Library Web Sites.” Co-presenter. Internet Librarian 2000. Monterey, CA. November 2000.

“ZSR Library and Technology.” North Carolina Association of Baptist Librarians. Winston-Salem, NC. July, 2000.

“Extending Library Instruction through Interactive Web-Based Technology.” LITA National Forum. Raleigh, NC. November 1999.

“Planning and Implementing Computer Orientation for a Laptop Campus: the Wake Forest University ThinkPad Project.” Co-presenter. CUMREC ’99. San Antonio, TX. May 1999.

“Connectivity Issues with NC Live.” Co-presenter. NCLA’s Reference and Adult Services Section’s NC Live: Taking it to the Limit Conference. Chapel Hill, NC. November 1998.

“Evaluating Web Resources.” Working with the Web: using Web-based Materials in the Classroom; a CELI (Computer Enhanced Learning Initiative) Workshop (Wake Forest University). Winston-Salem, NC. October, 1998.

“North Carolina Information Highway” Panel Discussion. Moderator. NCLA Biennial Conference, Raleigh, NC. October 1997.

“http://creating.webpages.org.” Co-presenter. NCLA Technology ‘N Trends Roundtable Workshop. Winston-Salem, NC. March 1997.

“PLCMC’s Virtual Library: Driver’s Ed. on the Information Highway.” NCLA Biennial Conference. Greensboro, NC. October 1995.

“PLCMC’s Internet Experience” and “PLCMC’s Virtual Library.” UNC SIL Internet Training Workshop. Chapel Hill, NC. August 1995.

Poster Sessions

“Research and Classroom Tools Project: A Strategy to Integrate the Library into the Campus Learning Community.” Co-presenter, Poster Session, ACRL President’s Program, ALA Annual Conference. Atlanta, GA.  June 2002.

“Addressing the Bibliographic Instruction (BI) Delivery Debate: Web Tutorial Versus Face-to-Face Instruction.” Co-presenter. Poster Session, ALA Annual Conference, Chicago, IL. July 2000.

Honors and Awards

ACRL Instruction Section Innovation Award. Z. Smith Reynolds Library’s “Embedded Librarian Project: Social Stratification in the Deep South.” June 2008.

Director’s Award. Public Library of Charlotte & Mecklenburg County, NC. December 1995.

Beta Phi Mu, International Library Science Honor Society. April 1994.

Teaching Experience

Accessing Information in the 21st Century, 1 credit Information Literacy elective, 2003 to present

Super-Surfing on the Internet, 5 week online course for Wake Forest University alumni, 2000

Grants

Principal Investigator and Project Manager, LSTA NC ECHO Biblical Recorder Digitization Outsourcing Project, July 2010-June 2011. ($82,505).

Co-investigator, WFU Summer Technology Exploration Grant, June – October 2010. ($5,579).

Principal Investigator and Project Manager, LSTA “Preserving Forsyth’s Past” Outreach Grant Collaboration with Forsyth County Public Library, July 2009-June 2010. ($33,151).

Principal Investigator and Project Manager, LSTA Digital Forsyth Collaboration with Winston-Salem State University, Old Salem Museum and Gardens, and Forsyth County Public Library, July. 2006-June 2009. ($239,196).

Principal Investigator and Project Manager, LSTA Project Planning Grant for Digital Forsyth Collaboration with Winston-Salem State University, and Forsyth County Public Library, Jan. 2005-July 2005. ($11,992).

Principal Investigator and Project Manager, LSTA NC ECHO Digitization Grant: ZSR Library Special Collections Finding Aid Conversion Project, July 2004-June 2005. ($20,700).

Principal Investigator and Project Manager, LSTA Project Planning Grant: ZSR Ongoing Digital Collections Initiative, Feb. 2003-June 2003. ($15,000).

Professional Associations

  • Member, Editorial Board, Journal of Web Librarianship, 2006-
  • Member, American Library Association; ACRL, LITA, LAMA, 2004-
  • Member, North Carolina Library Association (NCLA), 1996-
  • Reviewer, CHOICE Magazine, 1999-
  • Contributing Editor, Infomine: Scholarly Internet Resource Collections, 2001-2003

Committees

External

  • Member, LITA Top Technology Trends Committee, 2010-2012
  • Member, LLAMA Continuing Education Committee, 2010-2012
  • Member, LITA National Forum Planning Committee, 2008 – 2010.
  • Member, LLAMA/BES Library Interiors, Furnishings & Equipment Committee, 2008 – 2010.
  • Member, OLE Project Communications Working Group, 2008.
  • Member, ACRL Instruction Section, Instructional Technologies Committee, 2006 – 2008.
  • Member, NCLA 2005 Biennial Conference Planning Committee, 2004 – 2005.
  • Past Chair, NCLA Technology ‘N Trends Roundtable, 2001 – 2003.
  • Chair, NCLA Technology ‘N Trends Roundtable, 1999-2001.
  • Member, NCLA Continuing Education Ad Hoc Committee, 1998 – 1999.
  • Chair Elect, NCLA Technology ‘N Trends Roundtable, 1997- 1999.
  • Director, NCLA Technology ‘N Trends Roundtable, 1996 – 1997.

Wake Forest University

  • Member, Committee on Academic Freedom & Responsibility, 2010-
  • Member, Future Technologies Group, 2010-
  • Core Member, Sakai Implementation Team, 2009-.
  • Representative, University Senate, 2009-2013.
  • Member, Academic Computing Advisory Committee, 2008.
  • Member, Web Steering Committee, 2008.
  • Member, Committee on Information Technology, 2003 -
  • Member, Electronic Theses and Dissertations Project Team, 2001-2003.
  • Member, ThinkPad Project Committee, 1999-2007.
  • Member, Y2K Task Force, 1999-2000.
  • Member, WIN Upgrade Committee, 1998 – 1999.
  • Member, ThinkPad Project Training Task Force, 1996 -.

WFU Libraries

  • Chair, Voyager Project Interface Team, 1998 – 2000.
  • Chair, Voyager Project Communications Team, 1998 – 1999.

ZSR Library

  • Member, Special Collections Director Search Committee, 2010.
  • Member, Librarians’ Assembly Mentoring Committee, 2009-2010
  • Chair, Systems Librarian Search Committee, 2009.
  • Chair, Scholarly Communication Librarian Search Committee, 2009.
  • Member, Signage Committee, 2008 -.
  • Chair, Coffee Shop Task Force, 2008.
  • Chair, Privacy Audit Working Group, 2008.
  • Member, Resource Services Head Search Committee, 2007.
  • Chair, Library Strategic Planning Environmental Scan Committee, 2006-2007.
  • Member, Emergency Weather Team, 2006, 2008.
  • Chair, Technology Training Specialist Search Committee, 2004 – 2005.
  • Chair, Webmaster-Digital Projects Coordinator Search Committee, 2004 – 2005.
  • Member, Employee Recognition Committee, 2004-2005, 2008.
  • Member, Archives Librarian Search Committee, 2004-2005.
  • Chair, Web Development Team, 2003-2005.
  • Chair, Library Strategic Planning Faculty Technology Development Task Force, 2002.
  • Member, Administrative Council, 1999 -.
  • Member, Electronic Resources Librarian Search Committee, 1999.
  • Member, Statistics and Measurements Committee, 1998 – 1999.
  • Chair, Web Instruction Group, 1998 – 1999.
  • Member, Systems Librarian Search Committee, 1998.
  • Member, Disaster Preparedness Committee, 1997 – 1999.
  • Treasurer, Staff Association, 1997.
  • Member, ITC Specialist Search Committee, 1997.
  • Member, Network Specialist Search Committee, 1997.

Selected Continuing Education

  • Career Development for Women Leaders. WFU. September 2010-April 2011.
  • Gatekeepers Workshop: Enhancing Our Community through Inclusion. WFU. August, 2010.
  • Managing Upward. WFU. April, 2010.
  • Art of Feedback. WFU. March 2010
  • Digital Literacy, Digital Storytelling and the Role of the Academic Librarian (Webcast). November, 2009.
  • Leading the Blended Library (Webcast). February, 2009.
  • Management Skills: Crucial Conversations Workshop. WFU. January, 2009.
  • Leadership Institute for Academic Libraries (Harvard Leadership Institute). Cambridge, MA. August, 2008.
  • Embracing Change: How to Energize and Engage Library Staff (Webcast). November 2007.
  • Technology Trends in Academic Libraries (Webcast). March, 2007.
  • Scholarly Communication Workshop. Greensboro, NC. April, 2007.
  • PLCMC Technology Summit. Charlotte, NC. July, 2006.
  • Innovations in Instruction. Elon, NC. August, 2005.
  • Digitization for Cultural Heritage Professionals 2003 Institute. University of North Carolina Chapel Hill. May, 2003.

Conference Attendance

  • ACRL: 2005, 2009
  • ALA Annual: 1998, 2000, 2002, 2007, 2008, 2009, 2010
  • ALA Midwinter: 2007, 2008, 2009, 2010
  • Computers in Libraries: 1995, 1999
  • Consortium of College and Universities Media Centers Annual (CCUMC): 2001
  • CUMREC: 1999
  • EDUCAUSE Southeast Regional: 2010
  • Endeavor EndUser Conference/Voyager Users Group: 2000, 2002, 2003, 2004, 2005
  • ETD Regional: 2006
  • Internet Librarian: 2000
  • Lilly Conference: 2008
  • LITA National Forum: 1999, 2007, 2008, 2009
  • MERLOT International: 2006, 2008
  • NCLA Biennial: 1995, 1997, 1999, 2001, 2003, 2005, 2007
  • NC Chapter of ACRL Library 2.0 Conference: 2008
  • ONLINE ’95: 1995
  • Third International Symposium on Electronic Theses and Dissertations: 2000